Privacy Policy

At NexaVerse, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of students who use our services. We understand the importance of confidentiality and data security, and we pledge to handle your information responsibly and in accordance with the highest standards of data protection laws.

1. Information We Collect

When you register for services with NexaVerse, we collect the following types of personal information:

• Personal Identification Information: Full name, date of birth, nationality, contact details (email address, phone number), passport number, visa status, and emergency contact information.
• Service-Related Information: Details related to the services you request, such as accommodation preferences, airport transfer details, visa assistance, student support services, and special requests.
• Payment Information: Information related to payment transactions for services rendered, including payment method, credit card details, billing address, and transaction history.
• Communication Records: Any communications between you and NexaVerse, including emails, phone calls, support requests, and feedback surveys.
• Technical Data: Information automatically collected when using our website or platform, such as IP addresses, browser type, device information, and usage statistics.

2. How We Use Your Information

Your personal information is essential to ensure that we can deliver high-quality services tailored to your needs. We use the information we collect for the following purposes:

• Service Delivery: To provide the services you request, such as processing accommodation bookings, facilitating airport transfers, and offering student support services.
• Communication: To respond to your inquiries, send service-related updates, and inform you about changes to our services, policies, or terms of service.
• Account Management: To manage your registration, process payments, and handle account-related inquiries.
• Legal and Regulatory Compliance: To comply with Australian laws and regulations, including those related to student visas, immigration laws, and privacy laws.
• Improvement of Services: To analyze your feedback, usage patterns, and other service-related data to continually improve our offerings and customer experience.

3. How We Share Your Information

We take your privacy seriously and do not sell or rent your personal information to third parties for marketing purposes. However, we may share your personal data with trusted third-party service providers or as required by law:

• Service Providers: We may share your information with trusted third-party vendors who assist us in providing services, such as accommodation providers, transport services, payment processors, and customer support agents.
• Legal and Regulatory Authorities: We may disclose your personal data to government bodies, regulatory agencies, or law enforcement authorities if required by law or to protect our legal rights.
• Authorized Representatives: If you have authorized a representative (e.g., family member, legal guardian), we may share relevant information with them regarding your services.
• Corporate Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, subject to applicable data protection laws.

4. Data Security

We implement a range of security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include:

• Data Encryption: We use strong encryption protocols to protect your personal and payment information during transmission and storage.
• Access Control: We restrict access to your personal data to authorized personnel only, based on their job responsibilities.
• Firewalls and Anti-malware: We utilize firewalls, anti-malware software, and other security technologies to protect our digital infrastructure and systems from unauthorized access.
• Secure Platforms: Our website and platform use secure HTTPS connections to protect your information during online transactions and interactions.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. Once your data is no longer needed, we will securely delete or anonymize it, ensuring that no personally identifiable information remains accessible or usable.

6. Your Rights and Choices

As a student, you have certain rights regarding your personal information. These rights include:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request correction of any inaccuracies or updates to your personal information.
• Deletion: You may request the deletion of your personal data, subject to certain legal restrictions or contractual obligations.
• Withdrawal of Consent: If we are processing your data based on consent, you can withdraw that consent at any time, subject to certain conditions.
• Data Portability: You can request a copy of your personal information in a commonly used, machine-readable format for transfer to another provider.

7. Third-Party Websites

Our website may contain links to third-party websites, including partners and service providers. These third-party sites are governed by their own privacy policies, and we are not responsible for the content or privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all personal information collected after the publication date. We encourage you to review this policy periodically to stay informed about how we protect your data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal information, please contact us:

Email: support@nexaverse.com.au

Phone:Phone: +61 451 172 463

Thank you for trusting NexaVerse Student Support Services with your personal information. We are committed to protecting your privacy and ensuring that your experience with our services remains secure and confidential.